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Low latency, powerful conversations and valuable customer connections
Low latency, powerful
conversations and
valuable customer connections
Clarity in communication
Written information can be misinterpreted, and explanations may be needed beyond available resources (user manuals, informational websites etc.). Clarify doubts and issues with a simple call to ensure message is brought across clearly.
Dynamic customer conversations
Dynamic customer conversations
Calls enable instant two-way communication for a continuous conversation. These conversations spark beneficial discussions between agents and customers. Watch your business flourish in a dynamic environment with Voice API.
Data-driven call insights
Conversations with customers contain valuable information that are key to helping your business improve. Engage in call tracking to reveal insights that can be useful for enhancing your business and propelling growth.
Centralize work on one device
Centralize work on one device
By integrating Voice API, customer support agents can answer calls on laptops or computers with access to call context via an on-screen notification. Navigate between calls, after-call work and other channels effortlessly to ensure consistent and timely response.
What are some ways your business can use Voice API?
Call center automation
Direct customer calls to the right queue for tailored support according to their needs. Set up an IVR (Interactive Voice Menu) to automatically navigate customers to the right agents for efficient handling of incoming calls.
Enhance channel options
Having a variety of channels means that businesses can engage with customers on multiple platforms during a conversation. Some information is better conveyed in words and others in text. Complement a conversation with Voice for seamless multi-channel engagement.
Click-to-call communication
Click-to-call buttons are conveniently located on your website or application for customers to call your business easily. Whatever customers need clarification with, they can simply click on the button and they will be connected with an agent in no time.
Safeguard customer privacy
Some customers want privacy and prefer not to reveal their numbers. Use number masking to keep customer contacts anonymous so that they can make calls to seek help from your customer support agents freely and comfortably.
What are some ways your business can use Voice API?
Call center automation
Direct customer calls to the right queue for tailored support according to their needs. Set up an IVR (Interactive Voice Menu) to automatically navigate customers to the right agents for efficient handling of incoming calls.
Enhance channel options
Having a variety of channels means that businesses can engage with customers on multiple platforms during a conversation. Some information is better conveyed in words and others in text. Complement a conversation with Voice for seamless multi-channel engagement.
Click-to-call communication
Click-to-call buttons are conveniently located on your website or application for customers to call your business easily. Whatever customers need clarification with, they can simply click on the button and they will be connected with an agent in no time.
Safeguard customer privacy
Some customers want privacy and prefer not to reveal their numbers. Use number masking to keep customer contacts anonymous so that they can make calls to seek help from your customer support agents freely and comfortably.
Why choose Maven Lab?
Seamless implementation
Voice function can be implemented with a single API and zero disruption to your existing infrastructures. Integrate Voice function into any website or application quickly and effortlessly.
Reliable security
At Maven Lab, we prioritize security above all else because we value your information as much as you do. Our robust security infrastructures ensure that contacts and conversations are kept private so that you can make calls confidently.
Global connectivity
Globalization calls for communications solutions unrestricted by geographical boundaries. Maven Lab's Voice API offers worldwide coverage for you to keep your customers close regardless of distance.
Uninterrupted conversations
Uninterrupted conversations
Customers expect superior support on top of quality products and services. Deliver continuous conversations using Maven Lab's Voice API for uninterrupted and consistent interactions.
Honestly, the possibilities are endless.
Honestly, the
possibilities are
endless.